We've partnered with Zelle® to bring you a fast, safe and easy way to send and receive money with friends, family and other people you trust.2 Zelle® is available right from Online and Mobile Banking, so you don't need to download anything new to start sending and receiving money!
How to start using Zelle®
- Enroll or log in to Online or Mobile Banking
- Select Send Money with Zelle®
- Accept Terms and Conditions
- Select your U.S. mobile number or email address and deposit account
That's it! You're ready to start sending and receiving money with Zelle®.
Send money directly from your account to theirs, typically in minutes3
Send and receiving money with Zelle® right from Online or Mobile Banking2
There are no fees to send money with Zelle® from your Online or Mobile Banking account1
Frequently asked questions
- What is Zelle®?
Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.3 With just an email address or U.S. mobile number, you can send money to people you trust, regardless of where they bank.2
- Who can I send money with Zelle®
You can send money to friends, family and others you trust.2
Since money is sent directly from your bank account to another person's bank account within minutes,3 it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.
- How do I enroll in and use Zelle®?
To get started, log in to Online or Mobile Banking and navigate to Send Money With Zelle®. To enroll, accept terms and conditions, tell us your email address or U.S. mobile number and deposit account, and then you'll receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.3
To request money using Zelle®, choose Request, select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.4
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®.
- Someone sent me money with Zelle®, how do I receive it?
If you've already enrolled with Zelle®, you don't need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.3
If you haven't yet enrolled with Zelle®, follow these steps:
- Click on the link provided in the payment notification you received via email or text
- Select SCE Credit Union
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
- What types of payments can I make with Zelle®?
Zelle® is a great way to send money to family, friends and people you're familiar with such as your personal trainer, babysitter or neighbor.2
Since money is sent directly from your bank account to another person's bank account within minutes,3 Zelle® should only be used to send money to friends, family and others you trust.
Neither SCE Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you don't receive the item you paid for or the item isn't as described or as you expected.
- How do I get started?
It's easy – Zelle® is already available within Online and Mobile Banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.
- What if I want to send money to someone whose financial institution doesn't offer Zelle®?
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (doesn't include U.S. territories). Zelle® doesn't accept debit cards associated with international deposit accounts or any credit cards.
- How does Zelle® work?
When you enroll with Zelle® through Online or Mobile Banking, your name, the name of your financial institution and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with SCE Credit Union).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its directory and notifies the Credit Union of the incoming payment. SCE Credit Union then directs the payment into your bank account, all while keeping your sensitive account details private.
- Can I use Zelle® internationally?
In order to use Zelle®, the sender's and recipient's bank accounts must be based in the U.S.
- Can I cancel a payment?
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select Cancel This Payment.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please give us a call at 800.866.6474 during regular business hours.
Scheduled or recurring payments sent directly to your recipient's account number (instead of an email address or mobile number) are made available by SCE Credit Union but are a separate service from Zelle® and can take one to three business days to process.
You can cancel a scheduled payment in advance if the money hasn't already been deducted from your account.
- How long does it take to receive money with Zelle®?
Money sent with Zelle® is typically available to an enrolled recipient within minutes.3
If you send money to someone who isn't enrolled with Zelle®, they'll receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.3
If your payment is pending, we recommend confirming the person you sent money to has enrolled with Zelle® and you've entered the correct email address or U.S. mobile number.
If you're waiting to receive money, you should check to see if you've received a payment notification via email or text. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile number.
Still having trouble? Please give us a call at 800.866.6474 during regular business hours.
- Will the person I send money to be notified?
Yes! They'll receive a notification via email or text.
- Is my information secure?
Keeping your money and information safe is a top priority for SCE Credit Union. When you use Zelle® within Online or Mobile Banking, your information is protected with the same technology we use to keep your bank account safe.
- I'm unsure about using Zelle® to pay someone I don't know. What should I do?
If you don't know the person, or aren't sure you'll get what you paid for (for example, items bought from an online bidding or sales site), you shouldn't use Zelle® for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither SCE Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you don't receive the item you paid for or the item isn't as described or as you expected.
- What if I get an error message when I try to enroll an email address or U.S. mobile number?
Your email address or U.S. mobile number may already be enrolled with Zelle® at another bank or credit union. Give us a call at 800.866.6474 during regular business hours to move your email address or U.S. mobile number to your SCE Credit Union account so you can use it for Zelle®.
Once we move your email address or U.S. mobile number, it'll be connected to your account so you can start sending and receiving money with Zelle® through Online or Mobile Banking.